Privacy Policy - Encore Bridal Limited
Last updated: 16 April 2026
1. Introduction
At Encore Bridal Limited (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with us, whether in person, via our website, or through other communication channels.
We aim to be transparent, straightforward, and respectful with your information—no unnecessary jargon, no hidden surprises.
2. Information We Collect
We may collect and process the following types of personal data:
Information you provide directly:
Name
Email address
Phone number
Appointment details
Wedding date (if shared)
Dress preferences or sizing information
Payment details (where applicable)
Information collected automatically:
Website usage data (e.g. pages visited, time spent)
IP address and browser type
Cookies (see section below)
Information from third parties:
Booking platforms or social media channels (if you contact us through them)
3. How We Use Your Information
We use your data to:
Book and manage appointments
Communicate with you about your enquiry or purchase
Process payments and transactions
Provide personalised recommendations and services
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
We do not sell your personal data to third parties. Ever.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual necessity – to provide services you’ve requested
Legitimate interests – to improve our services and customer experience
Consent – where you have opted in (e.g. marketing emails)
Legal obligation – where required by law
5. Marketing Communications
If you choose to opt in, we may send you occasional updates, offers, or news.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly
We promise not to bombard your inbox—no one needs that during wedding planning
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data, including:
Secure systems and password protection
Limited access to authorised personnel only
Regular review of our data handling practices
We only keep your data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
7. Sharing Your Information
We may share your data with trusted third parties where necessary, such as:
Payment processors
Booking systems
IT and website service providers
All third parties are required to respect the security of your data and process it in accordance with the law.
8. Cookies
Our website may use cookies to enhance your browsing experience and understand how visitors use our site. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
9. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
10. Contact Us
If you have any questions about this policy or how we handle your data, please write to us at:
Encore Bridal Limited
Si One, Parsons Green St Ives PE27 4AA
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on our website, and we encourage you to review this page occasionally.
A Final Note
We understand that planning a wedding involves sharing personal details, and we don’t take that lightly. At Encore, we treat your information with the same care and respect we give to every dress that comes through our doors.